Privacy Policy

1. Introduction

CXROOT ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at cxroot.ai and use our AI solutions and services.

By using our website and services, you consent to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect information you provide directly to us, including:

• Name and contact information (email, phone number, company name)
• Professional information (job title, company size, industry)
• Communication preferences and service interests
• Messages and feedback you send to us

2.2 Usage Data

We automatically collect information about how you use our website and services:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and navigation patterns
• Referral sources and search terms
• Device information and screen resolution

2.3 Client Data

When providing AI solutions to clients, we may process data on behalf of our clients as a data processor. This data is governed by separate data processing agreements and is handled in accordance with applicable data protection laws.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Respond to your inquiries and provide customer support
• Send you relevant information about our products and services
• Analyze usage patterns to enhance user experience
• Comply with legal obligations and protect our rights
• Detect and prevent fraud or security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website and services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with mergers, acquisitions, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption in transit and at rest
• Access controls and authentication measures
• Regular security assessments and monitoring
• Staff training on data protection practices
• Incident response procedures

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a structured format
• Restriction: Request limitation of processing
• Objection: Object to processing based on legitimate interests

To exercise these rights, please contact us at support@cxroot.com.

8. International Data Transfers

We may transfer your personal information to countries outside your residence country. When we do so, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

10. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: