Everything you need to transform CX
A complete suite of AI-powered solutions designed to elevate your contact center operations and deliver exceptional customer experiences.
Enterprise Chatbot
AI-powered conversations for your business
Deploy intelligent chatbots that understand your business context and handle complex customer inquiries 24/7. Our enterprise chatbots integrate seamlessly with your existing systems.
Built with advanced NLP and machine learning, our chatbots continuously learn from interactions to provide more accurate and helpful responses over time.
- Multi-channel deployment (web, mobile, WhatsApp)
- Contextual understanding and memory
- Seamless human handoff with context transfer
- Custom knowledge base integration
- Multi-language support with auto-detection
- Enterprise-grade security and compliance
AI Voice Agents
Intelligent conversations at scale
Our AI Voice Agents leverage advanced natural language processing to handle complex customer conversations with human-like understanding. They understand context, sentiment, and intent to provide personalized responses.
Built on enterprise-grade infrastructure, these agents can handle thousands of concurrent conversations while maintaining consistent quality and compliance with your business rules.
- Natural language understanding with 95%+ accuracy
- Multi-language support for global operations
- Seamless handoff to human agents when needed
- Real-time sentiment analysis and adaptation
- Custom voice and persona configuration
- PCI-DSS and HIPAA compliant
Hi, I'd like to know what international calling rates are available on my current plan.
I'd be happy to help with that. I can see you're on the Premium plan. International calls to North America and Europe are included at no extra charge. For other regions, rates start at $0.05 per minute.
What about calls to the Middle East?
Intelligent Routing
Right agent, right time, every time
Our AI-powered routing engine analyzes customer intent, history, and agent skills in milliseconds to ensure every interaction reaches the most qualified agent.
Machine learning models continuously improve routing decisions based on resolution rates, customer satisfaction scores, and business outcomes.
- Skills-based routing with AI optimization
- Predictive queue management
- Customer intent classification
- Priority escalation automation
- Omnichannel routing across voice, chat, email
- Real-time capacity balancing
Real-time Analytics
Insights that drive decisions
Transform raw contact center data into actionable insights with our real-time analytics platform. Monitor agent performance, customer sentiment, and operational metrics as they happen.
Custom dashboards and automated alerts ensure you never miss a critical trend or issue, enabling proactive management of your customer experience.
- Live dashboards with sub-second refresh
- Custom KPI tracking and alerting
- Speech and text analytics
- Automated quality scoring
- Trend prediction and forecasting
- Executive reporting automation
Custom Integrations
Connect everything seamlessly
Unify your customer experience stack with custom integrations that connect your contact center to CRM, ticketing, and business systems.
Our integration platform supports REST APIs, webhooks, and native connectors to ensure real-time data flow across your entire technology ecosystem.
- Pre-built connectors for major platforms
- Custom API development
- Real-time data synchronization
- Secure authentication (OAuth, SAML)
- Event-driven workflows
- Integration monitoring and alerts
24/7 Managed Services
Expert support around the clock
Let our team of contact center experts manage your operations while you focus on strategic initiatives. We provide round-the-clock monitoring, optimization, and support.
Our managed services include proactive maintenance, performance tuning, and continuous improvement recommendations based on industry best practices.
- 24/7/365 expert monitoring
- Proactive issue resolution
- Performance optimization
- Capacity planning and scaling
- Monthly business reviews
- Dedicated success manager
Ready to see these solutions in action?
Book a personalized demo to see how CXROOT can transform your contact center operations.
Schedule a Demo