Terms of Service

1. Acceptance of Terms

Welcome to CXROOT. These Terms of Service ("Terms") govern your use of our website at cxroot.ai and our AI solutions and services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any changes.

2. Description of Services

CXROOT provides AI-powered solutions including:

• Contact Center AI solutions
• Enterprise automation platforms
• Custom AI development services
• AI strategy consultation
• Related technical support and maintenance

We reserve the right to modify, suspend, or discontinue any part of our Services at any time with or without notice.

3. User Responsibilities

By using our Services, you agree to:

• Provide accurate and complete information
• Use the Services only for lawful purposes
• Comply with all applicable laws and regulations
• Respect intellectual property rights
• Not attempt to disrupt or interfere with our Services
• Maintain the confidentiality of any access credentials

You are responsible for all activities that occur under your account and for ensuring that your use of the Services complies with these Terms.

4. Intellectual Property

All content, features, and functionality of our Services, including but not limited to text, graphics, logos, software, and AI models, are owned by CXROOT or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use our Services for their intended purpose. You may not:

• Copy, modify, distribute, or create derivative works
• Reverse engineer or attempt to extract source code
• Use our intellectual property for commercial purposes without permission
• Remove or alter any proprietary notices

5. Client Data and Privacy

When providing Services to clients, we may process data on behalf of our clients. In such cases:

• Clients retain ownership of their data
• We act as a data processor in accordance with applicable data protection laws
• Separate data processing agreements govern the handling of client data
• We implement appropriate security measures to protect client data

Our Privacy Policy governs the collection and use of personal information through our website and Services.

6. Service Level Agreements

For enterprise clients, specific service level agreements (SLAs) may apply as defined in separate service agreements. These SLAs may include:

• System availability and uptime guarantees
• Response times for support requests
• Performance metrics and monitoring
• Remedies for service level failures

7. Payment Terms

Payment terms are specified in separate service agreements or invoices. Generally:

• Fees are due within 30 days of invoice date unless otherwise specified
• Late payments may incur additional charges
• We reserve the right to suspend Services for non-payment
• All fees are non-refundable unless otherwise agreed

You are responsible for all taxes, duties, and fees associated with your use of the Services.

8. Disclaimers and Limitations

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
• NON-INFRINGEMENT
• ACCURACY, COMPLETENESS, OR RELIABILITY
• UNINTERRUPTED OR ERROR-FREE OPERATION

We do not warrant that our Services will meet your specific requirements or that AI models will produce specific results.

9. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, CXROOT SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
• LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES RESULTING FROM SERVICE INTERRUPTIONS
• DAMAGES EXCEEDING THE FEES PAID FOR THE SERVICES

This limitation applies regardless of the theory of liability and even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify and hold CXROOT harmless from any claims, damages, losses, or expenses arising from your use of the Services, violation of these Terms, or infringement of any third-party rights.

11. Termination

Either party may terminate these Terms at any time with or without cause. Upon termination:

• Your access to the Services will cease
• We may delete your account and data
• Payment obligations remain in effect
• Confidentiality obligations survive termination

We reserve the right to terminate access immediately for violations of these Terms.

12. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any disputes will be resolved in the state or federal courts located in San Francisco, California.

13. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14. Contact Information

If you have any questions about these Terms, please contact us: